CRM Software History-Interactive Timeline

CRM or Customer Relationship Management is not a piece of software to manage your customers.It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

The basic feature for or you can say Software application for CRM

1.Marketing Automation

2.Customer Service & Support

3.Field Service

4.Help Desk

5.Knowledge Management

6.Sales Automation

7.Web Self-Service

8.Call Center

9.Channel Management

So, the basic thing I want to mention here is why crm software so important for buisness.And what is the history of CRM.

And all your information you can find here CRM Software History